1. Purpose and acceptance of the general conditions
The BIOLUX site is an electronic commerce site accessible via the Internet at the address It is open to any user of this network. It is edited by INTELLIGENT SENSORY CONCEPT SA, a limited company registered in the Geneva Trade Register under number CHE-429.686.644, whose head office is located at 14, rue du Mont Blanc, 1201 Genève (hereinafter referred to as “BIOLUX”)
2. Intellectual property
All elements of the site, including – but not limited to – photographs, texts, graphics, illustrations, videos, and all said elements are the property of BIOLUX and are protected by international intellectual property laws. The trade names, logos, and service marks appearing on the site are registered trademarks of Intelligent Sensory Concept SA in Switzerland and in other countries and are protected by the laws on registered Swiss and international.
3. Terms of purchase
The products and services available on the site, and any samples that we can offer you, are intended exclusively for personal use. You may not sell or resell any products, services, or samples that you have purchased or received from us. We reserve the right, with or without notice, to cancel or reduce the quantity of orders which could – in our opinion – constitute a violation of our terms and conditions
4. Product prices
The prices of the products sold on the site are indicated in three currencies corresponding to the final place of delivery: – in Swiss Francs, net amounts, including VAT and guarantee, for delivery in Switzerland. – in Euros, net amounts, including VAT and guarantee, for delivery to countries of the European community (exhaustive list of countries available in the General Conditions of Sale). – in GBP, net amounts, including VAT and guarantee, for delivery to the United Kingdom (England, Scotland, Wales, and Northern Ireland). Items covered by a warranty are subject to the conditions of the offer valid at the time of purchase. The warranty takes effect on the date of purchase of the item, justified by the accompanying document (invoice) that we ask you to keep carefully. Exception for pre-orders, the delivery date is valid for the warranty. The following are not covered: damage due to poor maintenance, non-compliance with the instructions for use, or normal wear and tear.
5. Order
Orders can be placed from the website Several validation screens allow the customer to return to his order. Thus, the order will only be definitively recorded at the last validation, at the click of acceptance which has the value of a signature. The order will only be effective when the bank payment centers have given their agreement on the transaction in question. In case of refusal of the said centers, the order will be automatically canceled. BIOLUX only delivers the different products in the store within the limits of available stocks. BIOLUX has the right to set limit values, valid per order or per unit of time.
6. Product availability
If one of the selected products is temporarily unavailable at the time of your order, 6. Product availability: If one of the selected products is temporarily unavailable at the time of your order, you can sign up to receive a notification email when the products are restocked, so you will receive a notification email and be informed of the expected date. product shipping. Out-of-stock products will be shipped as soon as they become available again. You will not be billed for any item until it is shipped. If you wish to cancel a product that is out of stock before it is dispatched, please contact us on +41 22 732 60 31.
7. Minimum and maximum purchase quantity
There is no minimum order. However, orders placed on our site are limited to four copies of the same product per customer. For more information, contact us by email at the following address:
8. Use of promotional codes
To benefit from your promotional offer, all you need to do is enter your promotional code in the box entitled “Promotional code” on the Billing page when confirming your order. When a promotional code is accepted, it will appear on the “Order Summary” page. Note: Promotional codes take upper and lower case into account and must be copied in the same way. We only accept one promotional code per order.
9. Payment terms
Orders in the online store must be paid by credit card or through the platforms offered. Credit card payments are debited immediately. The ordered goods will only be delivered after receipt of payment.
10. Payment authorization
All orders must first be authorized by the credit card issuing institution before being processed. Only authorized orders will be processed and shipped
11. Place of delivery
Orders made via the website are delivered to the delivery address that the customer has indicated during the ordering process. The deliverable areas are: – Switzerland – Metropolitan France, Corsica, and Monaco. – The countries of the European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland , Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden. – The countries of the United Kingdom: England, Scotland, Wales and Northern Ireland. We are unable to deliver to countries other than those listed above. Please note that we do not deliver to the following overseas territories: Guadeloupe, Martinique, French Guyana, Reunion, Saint-Pierre and Miquelon, Mayotte, French Southern and Antarctic Lands, Wallis and Futuna, French Polynesia, New Caledonia, Saint Barthélemy, Saint Martin
12. Delivery method

Products ordered via the website are delivered by post to Switzerland, and via DHL or TNT or Chronopost outside Switzerland to the address appearing on the customer’s order.
13. Delivery times
Orders placed on are dispatched and delivered on working days (Monday to Friday, except public holidays). Orders made on Saturday and Sunday will be processed the following Monday.
14. Shipping costs
Delivery costs are automatically offered for any order, regardless of the place of delivery (as long as it is included in the list of deliverable countries mentioned in the general conditions of sale).
15. Control of the goods / Complaints
The recipient undertakes to check the goods upon receipt to see if they are complete and in good condition. Any complaints regarding the quality and completeness must be communicated to BIOLUX immediately, and at the latest within 24 hours of delivery, otherwise this delivery will be considered as having been accepted. BIOLUX cannot be held responsible for damage occurring during transport or resulting from incorrect storage of the goods after receipt by the customer.

16. Guarantee
BIOLUX guarantees your product for 2 years against any operational defect resulting from a material and manufacturing defect. The battery, charger and cable are limited to 6 months warranty. The warranty takes effect from the date of purchase. You can find the date of purchase on your invoice or delivery slip. As part of the warranty, a copy of your purchase invoice will be requested for any intervention. 16. Returns: The Purchaser has a period of 14 days from the date of receipt of the product, to return at his expense, the products ordered, for refund or exchange. The products can be returned by the Buyer under the conditions and according to the instructions below: – We accept the return of any item purchased on the site if it is returned within 14 days from the date of receipt of the order by the Buyer. – We invite the buyer to attach a return message to their shipment and contact us by email (, in order to facilitate the processing of said return. The reimbursement concerns the total amount paid on purchase, excluding delivery costs. – The shipping costs of the return package remain the responsibility of the Buyer. In the event of a technical anomaly or an error in the references delivered, the return costs will be reimbursed. – The product must be intact, in its original condition, in its packaging, with its accessories and instructions. It must not have been used. For any further questions regarding our return policy, we invite you to contact our customer service at +41 22 732 60 31 or by email
17. Protection of personal data
The information collected is subject to computer processing for the purpose of sending a newsletter and / or managing the Buyer’s order and / or for other purposes described under “Cookies”. In addition, the recorded data is not transmitted to third-party companies, except for the companies responsible for the execution of the delivery and the credit-checking authorities. The data is used within BIOLUX at national and international level for customer monitoring purposes. The Buyer has the right to access, rectify, oppose and delete data concerning him from BIOLUX by sending an email to
18. Applicable law
These conditions and contracts are exclusively governed by Swiss law. The parties, on the one hand: the customer and on the other hand: BIOLUX, expressly agree that any dispute will be subject to the exclusive jurisdiction of the competent courts of the Canton of Geneva, Switzerland. The Juridiction is Geneva, Switzerland.

Version: July 2020
Intelligent Sensory Concept SA reserves the right to modify these “General Conditions of Sale” at any time